Shipping and Returns Policy
Last Updated: August 2026 by SLAY Nutrition LLC
This page explains how shipping, delivery, and returns work at SLAY. By placing an order on slaynu.com, you agree to the terms below.
1. SHIPPING & ORDER PROCESSING
We typically pack and ship orders within 1–2 business days, and as soon as your order ships you’ll receive a confirmation email with tracking details. Orders placed on weekends or holidays begin processing the next business day, and at this time we only ship within the continental United States.
2. DELIVERY TIMES
Standard shipping typically takes 3–7 business days after your order has shipped. These delivery windows are estimates provided by carriers and aren’t guaranteed, and occasional delays can happen due to weather, carrier volume, or other factors outside our control. While we always work to get your order out quickly, final delivery timing is managed by the shipping carriers.
3. TRACKING YOUR ORDER
Once your order ships, you’ll receive a tracking number by email. A quick heads-up: tracking updates may not appear immediately after shipment, and it’s normal for there to be a short delay before the carrier scans your package. If your order hasn’t arrived within 7 days of the estimated delivery date, just reach out to us at care@slaynu.com and we’ll look into it for you.
4. LOST PACKAGES
If your package appears to be lost in transit, we’re here to help.
Please wait 7 days from your estimated delivery date before reaching out, as this allows time for the carrier to complete final scans and delivery attempts. After that, you can contact us at care@slaynu.com with your order number and tracking info, and we’ll take it from there.
Once reviewed, we may issue a replacement or refund depending on the situation.
Please note that we are not responsible for orders shipped to incorrect or incomplete addresses entered at checkout.
5. DAMAGED ORDERS
We pack every order with care, but if something arrives damaged, we’ll make it right.
If your order shows up in poor condition, please contact us within 7 days of delivery at care@slaynu.com with your order number and clear photos of the damage (taken before opening or using the product). This includes issues like punctured containers, product leakage, or anything that makes the product unusable.
Minor damage to the outer shipping box alone typically doesn’t qualify if the product inside is still in good condition. Once reviewed, we’ll usually offer a replacement or refund depending on availability and the situation.
6. RETURNS & REFUNDS
Because our products are consumable, we’re unable to accept general returns for reasons like taste preference or change of mind. That said, we stand behind your first experience with SLAY.
6.1 First Order Guarantee (30 Days)
If this is your first order and you’re not satisfied for any reason, you can request a refund within 30 days of delivery. This guarantee applies to first-time customers only and is limited to one claim per customer, household, address, or payment method. Orders must be placed directly through slaynu.com. If multiple units were purchased, unopened bags may need to be returned in their original condition, and approved returns must be sent back within 14 days of authorization. Once we review your request, we’ll provide return instructions if needed.
6.2 Standard Return Policy (After First Order)
Outside of the first-order guarantee, refunds or replacements are only available in specific cases, including damaged products (where the item is unopened and the seal is intact if a return is required), product quality issues on arrival such as contamination or abnormal condition, or if the wrong item was sent.
6.3 Return Guidelines
All returns must be authorized by our team before being sent back. We’re unable to guarantee refunds for unauthorized returns, and return shipping costs are the responsibility of the customer. Refused shipments that are lost in transit are not eligible for refunds.
6.4 Non-Returnable Items
The following items are not eligible for return or refund: gift cards, accessories, merchandise or apparel, free samples or promotional items, limited-edition or final-sale products, and any orders purchased through third-party retailers such as Amazon or other resellers.
6.5 Chargebacks
If you open a chargeback while your refund is being reviewed, we may need to pause the process until it’s resolved. We always recommend reaching out to us first at care@slaynu.com so we can take care of it quickly and avoid any delays.
7. NEED HELP?
We’re here for you. You can reach us anytime at care@slaynu.com, and we typically respond within 1–2 business days.